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By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
https://mexicobusiness.news/tag/customer-centricity-0
More Finance & Fintech
By Nick Grassi - Wed, 11/19/2025 - 06:00
Open banking is the financial sector's future. To survive, banks must invest in APIs, data security, and fintech collaboration, writes Nick Grassi.
By Jorge Mandujano - Tue, 09/16/2025 - 06:30
CX and EX are merging as employees and customers become vital for innovation, with AI playing a pivotal role in this shift, writes Jorge Mandujano.
By Olivier Bouvet - Wed, 01/15/2025 - 12:00
Olivier Bouvet explores how the shift from a top-down approach impacts enterprise structures, capabilities, culture, and governance.
By Tomás Lujambio - Wed, 10/11/2023 - 10:00
Alldatum’s Esther Riveroll unpacks the essential components of an effective data strategy and the cybersecurity measures employed to safeguard it.
By Tomás Lujambio - Thu, 08/31/2023 - 10:00
While Huawei designs environmentally-friendly data centers, AI-powered tools raise sustainability concerns. This and more in the weekly roundup.
By Guillermo Pepe - Mon, 08/14/2023 - 11:00
It is only now that the healthcare sector is truly at the tipping point of achieving great innovation and great impact. Why? Guillermo Pepe explains.
By Carlos Lau - Thu, 08/10/2023 - 14:00
Some might think being customer-centric and accomplishing your company’s goals are different things. Carlos Lau has a different view.
By Carlos Lau - Thu, 06/15/2023 - 15:00
True customer obsession means having all teams, including executives, working together, with revenue growth on the line, writes Carlos Lau.
By Sandra Sánchez-Oldenhage - Thu, 12/01/2022 - 11:00
Without an omnichannel mindset, you may be missing out on crucial opportunities to improve brand experience, writes Sandra Sanchez-Oldenhage.
