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By Carlos Martinez - Fri, 12/19/2025 - 08:30
As Mexican consumer behavior shifts from abundance to strategy, AI-enabled tools and well-being are key for holiday spending, writes Carlos Martínez.
https://mexicobusiness.news/tag/customer-journey
More Finance & Fintech
By Juan Jorge Soto - Mon, 12/01/2025 - 06:30
To unlock AI’s full power as a competitive advantage, businesses must view it as a strategic investment in revenue generation, writes Juan Jorge Soto.
By Mariana Allende - Mon, 09/08/2025 - 10:17
User experience should be a priority for the logistics and e-commerce sector, as it drives trends and engagement, says Drivin’s Rodolfo Morales.
By Erick Diaz - Wed, 08/20/2025 - 07:00
A strong employee experience is the foundation of a great customer experience, leading to increased profitability and loyalty, writes Abraham Diaz.
By Fernando López - Mon, 08/04/2025 - 07:00
Omnichannel is a growing necessity in Mexico, driven by consumer expectations, and demanding advanced payment infrastructure, writes Fernando López.
By MBN Staff - Fri, 12/13/2024 - 07:31
Numia raised US$3.5 million in its first investment round to expand in Mexico and Colombia, aiming for 400+ corporate clients by 2024.
By Tomás Lujambio - Fri, 11/17/2023 - 09:00
Agility, responsiveness, and adaptability are paramount in today's fast-paced digital landscape, says Anurag Mehta, CEO of SkillNet Solutions.
By Mariano Werner - Fri, 12/16/2022 - 09:00
Lawyers who use new technologies to improve the client experience will be one step ahead of the competition, writes Mariano Werner.
By Daphne Leger - Fri, 11/26/2021 - 00:31
Working with an outdated understanding of your user can be dangerous, writes Daphne Leger. Ask yourself these questions to get it right.
By Andrea Villar - Tue, 08/24/2021 - 05:00
Online platforms have a common challenge and aspiration: they all want to get phygital. How can they offer the best of the physical and digital world?
