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By Thiago Goncalves - Wed, 08/20/2025 - 08:30
Conversational AI is transforming customer service in Mexico by providing continuous, personal, and contextual support. Thiago Goncalves explains.
https://mexicobusiness.news/tag/customer-support
More E-Commerce & Retail
By Mariana Allende - Mon, 07/28/2025 - 09:54
AI-powered, secure, and personalized WhatsApp conversations can drive sales, loyalty, and efficiency, says Blip’s Thiago Goncalves.
By Mariana Allende - Wed, 07/23/2025 - 13:52
Tiendanube launches tools for SMEs in Mexico and Latin America, backed by a US$17.5 million plan. The suite includes payment, chatbot and logistics.
By Mariana Allende - Wed, 04/09/2025 - 12:15
GenAI is a driving force for business growth and competitiveness, without leaving the human factor behind.
By MBN Staff - Thu, 03/20/2025 - 14:05
Scania has opened a new MX$143 million service facility in Tepotzotlan, enhancing its after-sales network to support Mexico's growing transport sector
By Ana Ramos - Thu, 03/06/2025 - 08:00
A structured AI integration boosts efficiency in onboarding, development, and customer support, writes Ana Ramos, using her own company as an example.
By Diego Valverde - Tue, 01/07/2025 - 10:10
AI is transforming customer service, automating repetitive tasks while ensuring seamless support, says Sergio Acevedo, CEO, Concepto Móvil.
By Gabriel Aparicio - Mon, 12/16/2024 - 09:00
In the nearshoring era, leading companies understand that outsourcing specific processes can give them a competitive edge. Gabriel Aparicio explains.
By Perla Velasco - Fri, 12/06/2024 - 09:56
Torque is an often underestimated activity, despite being fundamental to many industrial processes, says HYTORC’s Arturo Quintanilla.
By Daniel Zenteno - Wed, 10/02/2024 - 14:00
WhatsApp Business Calling provides powerful functionality, but how can businesses leverage this tool effectively? Daniel Zenteno explores the issue.
