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 Client Experience the Key to Customer Loyalty
By Eric Rossati - Tue, 10/17/2023 - 11:00
Today’s customers are focused on experience. Eric Rossati looks at some tools to help brands deliver on expectations and reap the subsequent rewards.
https://mexicobusiness.news/tag/nps
More E-Commerce & Retail
Personalization Ensures Seamless Customer Experiences
By Mariana Allende - Wed, 10/11/2023 - 12:21
Controlling every stage of the customer experience is the most important part of a company’s strategy, says Mariano Oriozabala, CEO, Infracommerce.
Want to Drive Customer Engagement? Create Meaningful Experiences
By Tomás Lujambio - Wed, 10/04/2023 - 09:00
Users expect 100% digital and personalized experiences; those that do not meet these expectations may lose ground, says emBlue’s Daniel Soldan.
A Hassle-Free Post-Purchase Experience Bolsters Client Retention
By Mariana Allende - Thu, 09/21/2023 - 11:30
A great, hassle-free post-purchase experience is key to developing customer loyalty and grow revenue, says Agustin Shutte, Founder and CEO, Devolut.
Pivoting at the Right Time
By Gabriela Ceballos - Wed, 10/05/2022 - 10:00
Pivoting can be a difficult process but not being aware of the sudden need to transition could be even more costly, writes Gabriela Ceballos.
Why You Should Chat With Your Customers And How To Get Started
By Pablo Estévez Hinojosa - Wed, 08/03/2022 - 10:00
Messaging is king and the best practice is to place your entire customer journey on messaging platforms, writes Pablo Estévez.