‘Cost on Delivery’ Payments Improve Security

Q: What were Merq’s main achievements in Mexico over the past year and what products or services contributed to the company’s performance?

A: We grew significantly in the Mexican market over the past year, primarily due to our focus on customized delivery solutions. We significantly expanded our “Cost on Delivery” (COD) services, which have seen a substantial boom. Our growth was largely due to our ability to cater to clients who prefer the security of COD transactions, a system that is particularly beneficial in the delivery of electronics and other high-end products. This method enabled us to reach more customers, as it instills confidence by ensuring payment upon delivery. 

The demand for reliable last-mile delivery services and our partnerships with major marketplaces have also been pivotal to our performance. We align our solutions with industry changes by adopting advanced technologies and focusing on customer-centric services. We have contributed to the industry by setting high standards in delivery reliability and customer trust. Our COD service has changed the industry by providing a secure payment method that reduces the risk for both clients and consumers. Our integrated logistics solutions, combining warehousing, fulfillment, and last-mile delivery, have also set a new benchmark for seamless logistics services in the market.

Q: What are the main challenges Merq’s clients are facing, and how is the company addressing them?

A: Our clients face several challenges, including acquiring reliable and secure delivery services, integrating technology into logistics processes, and maintaining customer trust. We address these challenges by offering a comprehensive logistics solution that includes warehousing, fulfillment, and last-mile delivery. Our services are supported by real-time tracking and visibility, enhancing the reliability of our deliveries. Our personnel are also well-trained and our operations largely managed in-house, which maintains consistency and quality in our services.

Q: What is the company’s top product, and how does it positively impact client processes?

A: The COD service is our top product as it provides a secure and trustworthy payment method. Clients can expand their customer base by offering COD, as it reduces the risk associated with online payments and increases consumer confidence. This service is particularly beneficial for markets where trust in online transactions is still developing within the e-commerce and retail sectors, which need reliable and secure delivery methods to ensure customer satisfaction and repeat business.

Q: What does Merq prioritize when developing, refining, and implementing a product for its clients?

A: We focus on customization and reliability. We aim to tailor our services to meet the specific needs of each client, ensuring that our solutions integrate seamlessly with their operations. This approach involves a combination of proprietary resources, including our warehousing and delivery fleet, and advanced technology to track and manage deliveries. Our goal is to provide a dependable service that enhances our clients' operational efficiency and customer satisfaction.

Q: What technological innovations does Merq use to improve operational efficiency and accuracy in deliveries?

A: Merq uses several technological innovations to improve operational efficiency, including real-time tracking systems, advanced routing algorithms, and mobile applications that evaluate and optimize the performance of our delivery personnel. These technologies enable us to provide accurate and reliable delivery services, enhancing our operational efficiency and customer satisfaction.

Merq also uses GPS tracking, mobile applications, and web-based platforms to provide real-time tracking and visibility of shipments. Customers can see the status and location of their deliveries through our website or mobile app, ensuring transparency and peace of mind throughout the delivery process.

Q: How does Merq use data and predictive analytics to enhance its fulfillment and delivery processes?

A: Merq uses data analytics to track delivery performance, optimize routes, and manage inventory levels. By analyzing data from past deliveries, we can predict demand, identify areas for improvement, and enhance our overall efficiency. This data-driven approach helps us provide more reliable and timely services to our clients. When we develop our technological area, we want to be able to process this data to implement predictive analytics and give our clients a better experience. 

Q: How does Merq support businesses in implementing unified commerce strategies and ensure a seamless experience across different sales channels?

A: Merq supports businesses by providing integrated logistics solutions that connect various sales channels. Our services ensure that products are delivered efficiently, regardless of the sales channel, whether it be online, in-store, or via mobile platforms. This seamless integration helps businesses provide a consistent and reliable experience for their customers across all channels.

To provide a seamless service, Merq integrates warehousing, fulfillment, and last-mile delivery by managing these processes in-house with proprietary resources. Our warehouses store and manage inventory, our fulfillment centers handle order processing, and our delivery fleet ensures timely and reliable last-mile deliveries. This integration allows us to offer a seamless logistics solution that is both efficient and dependable, meeting the diverse needs of our clients.

Q: How has the expansion to Guanajuato impacted the company?

A: The expansion to Guanajuato benefited the company by increasing its geographical reach, allowing us to serve a broader customer base. We have continued to expand into other states, including Guerrero, Veracruz, Michoacan, Quintana Roo, Yucatan, Baja California, and Sonora. This growth has enabled us to offer our services to more clients, enhancing our market presence and contributing to our overall growth strategy.

Q: What is Merq looking for this year in terms of achievements and milestones?

A: This year, Merq aims to expand its geographical coverage to at least 50% of the national market, enhance our technological capabilities, and continue to grow our client base. We are also focused on improving our service offerings and ensuring that our clients receive the highest level of reliability and efficiency.

By 2030, we want to cover 90% of the Mexican market. We will invest in advanced technology to enhance our logistics capabilities and continue to grow our market presence. We aim to become the most reliable and trusted logistics provider in Mexico and be known for our customized solutions and exceptional services. Our goal is to expand our operations beyond Mexico and become a significant player in the international logistics market.