Client-Centric Logistics Powered by Flexibility, Innovation

Q: In an increasingly crowded and competitive logistics landscape, what are Términal Logistics’ core differentiators?

A: Términal Logistics’ core differentiators lie in our integrated services, national footprint, and customer-centric approach. We began in 2005 managing the cargo terminal at Queretaro International Airport and have since grown to become the fourth-largest airport in Mexico in terms of cargo volume. From there, we expanded into fiscal transport, managing secure transit between the country’s main customs.

In 2017, we launched our warehousing and distribution division, growing to 45,000m² of space across key cities: Mexico City, Queretaro, Guadalajara, and Monterrey. Each facility is standardized in design, processes, and customer service, ensuring consistent quality across locations.

What sets us apart is how closely we work with our clients. We do not just offer logistics services; we act as an extension of their logistics department. Our goal is to help them solve problems, not just store and move goods. Our operations are backed by world-class infrastructure, robust technology, and a unified leadership structure across our business units: cargo terminal operations, fiscal transport, warehousing and distribution, international forwarding, and real estate (TLK), which also oversees our sustainability initiatives.

Q: How is Términal Logistics leveraging predictive analytics or AI tools within its proprietary platform to improve forecasting, resource allocation, or risk mitigation across logistics chains? 

A: Términal Logistics developed its own proprietary warehouse management system (WMS), allowing us to offer tailored, flexible solutions that go beyond standard inventory control. Unlike rigid, off-the-shelf systems, our platform adapts to each client’s specific needs. For example, we created a custom module for an automotive client that includes end-to-end visibility, tax calculations, and tracking from origin to final delivery.

This adaptability enables better forecasting, resource allocation, and risk mitigation, as our clients can monitor and manage their operations in real time. Our use of technology is not just about automation — it is about offering dynamic, client-specific tools that enhance operational control.

Q: Which are the key industries you predominantly work with, and how do you tailor your logistics solutions to meet the specific needs and challenges of each sector? 

A: Términal Logistics specializes in sectors like automotive, retail, sports, and high-consumption goods, avoiding perishable and hazardous materials to protect our client base and focus on what we do best. We do not generalize by industry. Each client is treated uniquely, even within the same sector. We conduct in-depth assessments to tailor our systems and services accordingly. Our proprietary technology is flexible and can be customized per client, but we are also open to working with a client’s own system if needed.

This adaptability and sector-specific approach allow us to deliver efficient, personalized logistics solutions that align with each client’s operational needs and business goals.

Q: What sustainability initiatives is Términal Logistics implementing to reduce its environmental impact? 

A: We are committed to sustainability and have deployed several initiatives. Our facilities are LEED-certified, and we actively recycle waste, especially plastics and pallets. In transport, we renew our fleet every eight to 10 years to reduce emissions and avoid outdated, high-polluting units. We have also invested in solar panels and electric (not gas-powered) forklifts. While broader infrastructure challenges remain — like lack of EV charging stations and security — we focus on taking responsible, practical steps to reduce our environmental footprint and demonstrate that a 100% Mexican company can operate at a global standard.

Q: How is Términal Logistics balancing the use of technology with the essential role of human interaction in operations?

A: Our biggest challenge is the human factor. While technology helps us be more efficient, we are losing the personal, face-to-face connection that is often key to understanding client needs and closing deals. In logistics, people still play a crucial role — drivers, warehouse staff, and order processors are all essential. We need to strike a balance by leveraging technology without losing the human touch. We emphasize creating a supportive work environment. When people feel valued and empowered with the right tools, pressure decreases and performance improves. That is where we see both challenge and opportunity.

Q: How is Términal Logistics navigating the uncertainty surrounding the US tariffs?

A: The recent US tariffs have definitely impacted operations. To navigate this, we are offering clients flexible alternatives like fiscal warehouses and the Manufacturing, Maquiladora, and Export Services Industry Program (IMMEX). These allow them to delay decisions on whether to nationalize goods, return them to origin, or re-export them. While the flow of goods is now slower, we are preparing for a future surge — similar to post-COVID-19 waves — by optimizing customs clearance and warehouse availability.

Our most in-demand routes are centered around Queretaro and the Bajio region, especially for the automotive industry. Mexico City sees strong demand from the retail and consumer goods sectors. We are also expanding in Monterrey and Guadalajara. Monterrey is growing rapidly in the automotive industry, with rising interest in the Strategic Bonded Warehouse Regime (RFE).

Q: How has Términal Logistics adapted to the evolving landscape of nearshoring and shifting trade policies, particularly in light of recent tariff changes and global supply chain disruptions?

A: Nearshoring has brought opportunities, but the initial boom was overestimated. While demand for industrial space surged early on, availability has since stabilized. We have seen fluctuations. First high expectations followed tariffs that paused some client operations. Our approach is to stay agile. We have received more requests under the IMMEX, bonded warehouse, and RFE schemes, reflecting how companies are adjusting to trade dynamics.

Tariffs have created uncertainty. Some products, like General Motors and Ford vehicles, are expected to become US$2,000 more expensive due to added duties. Still, we anticipate gradual adjustments as trade agreements evolve and pressure eases.

Our role is to adapt quickly and support clients through these shifts. By doing so, we contribute to strengthening Mexico’s industrial ecosystem and keeping the country well-positioned in the global supply chain.

Q: How do you balance the demands of physical security with real-time operational agility in domestic and international logistics? 

A: Términal Logistics ensures high levels of security by implementing strict protocols and standards for both customs and transportation. The company operates a 24/7 monitoring center to track all units and requires subcontractors and suppliers to meet security standards, including monitoring and the Customs Trade Partnership Against Terrorism (CTPAT) certification. In addition to closed-circuit TV in all warehouses, the company enforces rigorous entry/exit procedures and waste checks to prevent small-scale theft and maintain security beyond controlled areas, such as on roads.

Q: How do you envision the future of the logistics industry evolving over the next five to 10 years, particularly in response to technological innovation, geopolitical shifts, and changing customer expectations? 

A: The future looks optimistic. While challenges will always exist, we must focus on opportunities. The United States will not fully close its borders; this is just a temporary phase that may last for about four years. Eventually, new leadership will emerge with a different perspective.

Logistics in Mexico will continue to grow, not just due to US trade, but also because of our strong international trade agreements, including with the European Union and Asia. We have a significant market for exports beyond just the United States, particularly in manufacturing and maquiladora sectors. 

The trade agreements will be revised, but they will not be canceled. Instead, adjustments will be made to enhance economic activity and safeguard Mexico’s interests. While the industry will face changes, it will continue to grow, and new logistics providers will emerge. While US consumers may face higher costs, the dynamic nature of global trade, including negotiations around tariffs and agreements, will ensure that Mexico’s logistics sector keeps moving forward.

Q: What are Términal Logistics’ key strategic goals for 2025, and how do you plan to position the company for continued growth and resilience in a rapidly evolving logistics landscape? 

A: Términal Logistics is committed to ongoing investments across the group, particularly in warehouses and technology. We are focused on expanding international transportation services, offering strong options for clients looking to enter Mexico, especially from Asia and the European Union.

Our key success metrics for 2025 include moving more containers, increasing tonnage, and achieving 80%-90% warehouse capacity. This will enable further investment in new facilities and create more jobs in Mexico. We are also committed to improving the lives of our employees, ensuring they have opportunities for growth and feel a sense of pride in their work. Our people are essential, and as a 100% Mexican company, it is fulfilling to see them contribute to our success and growth.

Términal Logistics is a Mexican company that provides professional services for the operation, management, and commercialization of Customs-Bonded Warehouses and air, maritime, land, and rail cargo terminals.