Tech, Customization Shaping Future of Logistics

Q: With numerous physical locations across Mexico, the United States, Canada, and Central America, how do you ensure consistent service quality?

A: 2Go Logistics, a Mexican-owned company with over 15 years in the industry, ensures consistent service quality through a structured approach. We operate in key cities, including Monterrey, Guadalajara, and Mexico City, and offer comprehensive national coverage. Our services include national ground transportation, courier and parcel delivery for medium and small businesses, and international logistics. We handle all logistics and customs processes for international shipments, offering both border and door-to-door delivery. Our focus is on maintaining high-quality service across different business segments and regions. 

Q: How do your customized transportation options benefit your clients compared to more traditional logistics solutions?

A: Our customized transportation services benefit clients by addressing specific needs with tailored solutions. Unlike traditional logistics, we leverage a solid talent base and advanced systems to handle diverse requirements. For example, transporting automotive parts differs from handling food products, which requires temperature control. Our robust systems and skilled team ensure that we effectively meet varied needs, providing high-quality, client-specific solutions. 

Q: How does 2Go Logistics integrate new technologies to improve efficiency and reduce costs? 

A: 2Go Logistics integrates advanced tracking systems to enhance efficiency and cut costs. Our system allows real-time online monitoring of shipments, including location, arrival times, and condition. We use geofencing to automatically notify clients when their goods are picked up and delivered and monitor parameters such as temperature, light, and noise to ensure shipments meet required standards. This tracking and information service helps clients stay informed and optimize their operations, improving efficiency and reducing costs. 

Q: What role does your Control Room play in managing and ensuring the safety and efficiency of your logistics operations?

A: Our Control Room is crucial for managing and ensuring the safety and efficiency of our operations. We internally developed a system that monitors every service, from order creation to delivery. This includes verifying vehicle and driver details against a database to ensure reliability and compliance. We track routes in real-time 24/7 and alert clients and authorities if deviations occur, such as roadblocks. This system also helps us meet insurance requirements and provide clients with service reliability and safety. 

Q: How is 2Go Logistics incorporating sustainable practices into its operations? 

A: 2Go Logistics uses electronic documentation to reduce paper use and minimize our environmental impact. We are committed to adopting sustainable practices by working with suppliers that meet environmental standards and implementing secure digital systems. This approach reduces paper waste and ensures that information is handled safely, aligning with Mexican and US sustainability programs. 

Q: What role does intermodal logistics play at 2Go Logistics, and how does it function within the company?

A: Intermodal logistics is a crucial priority for us. We provide a comprehensive solution covering all transportation aspects, from the origin port to the destination. This includes sea freight, port handling, storage, and delivery in Mexico and the United States. We aim to offer a seamless service that minimizes costs and meets our client's needs, whether for nearshoring or market entry. We understand the importance of inventory management in reducing capital costs and maintaining production continuity, and we tailor our solutions accordingly to support efficient and cost-effective logistics. 

Q: How has demand for 2Go Logistics' services shifted recently due to nearshoring? 

A: Demand for our services has increased significantly in the automotive and home appliance industries. The United States automotive market remains a significant driver, but there is also growing demand for home appliances like washers and dryers. We benefit from programs such as the Manufacturing, Maquiladora, and Export Services Industry Program (IMMEX), which facilitates the production and export of goods from Mexico to the United States, Canada, and beyond. We handle a wide range of products, from nuts used in chocolates to vehicles, and our role is to ensure efficient storage, transformation, and distribution to meet market needs. 

Q: How has the rise of e-commerce impacted your operations, and what strategies have you implemented to cater to this growing demand? 

A: The rise of e-commerce has driven us to focus on supporting SMEs by offering comprehensive logistics solutions. We help these businesses outsource their distribution, logistics, and invoicing functions, allowing them to concentrate on their core activities like production and product development. This approach has led to significant growth as we provide reliable services enabling SMEs to expand and enhance their operations without the added logistics burden. 

Q: What are some of the biggest challenges you face in the logistics industry today, and how is 2Go Logistics addressing them? 

A: The biggest challenges we face are inadequate infrastructure, including ports and roadways, and issues with monitoring systems that slow down operations. Insecurity on roads has also become a primary concern, affecting the safety of transportation and leading to significant disruptions. We also see a need for compliance with safety and regulatory standards among many industries in Mexico. To address these issues, we focus on improving our systems and processes, advocating for better infrastructure, and ensuring strict adherence to regulations to enhance safety and efficiency in our operations. 

Q: What are 2Go Logistics' critical opportunities, and how do you plan to capitalize on them? 

A: We see a crucial opportunity to expand our US presence. We aim to enhance our competitiveness by improving quality and aligning with US standards. In response to market changes, we are poised for significant growth, aiming to expand our market share by leveraging skilled labor and advanced systems. A significant challenge is meeting US regulations, such as driver hours, which are only sometimes followed in Mexico. To address this, we must adopt similar rules and improve wages to attract and retain talent. By aligning with US standards and regulations, we can better serve our largest trade partner and capitalize on growth opportunities. 

Q: What trends do you see shaping the future of logistics, and how is 2Go Logistics preparing to adapt to these changes? 

A: Key trends shaping the future of logistics include the rise of mobile technologies and automation. The pandemic accelerated the shift toward digital solutions, such as smart warehouses, intelligent routing, and delivery drones. While these advances are becoming standard in other countries, Mexico is still catching up in infrastructure. 2Go Logistics is committed to advancing physical and digital infrastructure to stay competitive and meet these emerging trends. 

Q: What are your strategic goals for next year, and how do you plan to continue growing and evolving 2Go Logistics? 

A: Our strategic goals for the coming year focus on expanding our international and parcel delivery services while continuing to support domestic transportation. We aim to drive growth by helping Mexican SMEs and large companies to source products globally. We anticipate a strong year, as the industry is recovering well from the pandemic and showing sustained growth. Despite potential political and economic changes, we believe e-commerce will continue to grow, and we are committed to adapting and seizing new logistics opportunities.