Operational Excellence Starts with Talent and Tech

Q: How does DIPREM’s regional structure enhance its ability to serve the Mexican market? 

A: Our regional footprint, with over 80 offices across Latin America and 20 years of experience, strengthens our value proposition in Mexico. We maintain a large database of specialized technical talent, especially in energy, allowing us to deploy qualified professionals swiftly across borders when local resources are scarce. Currently, around 30 expatriates operate in Mexico to provide immediate, high-impact solutions.

We use a sector-specific approach by hiring Business Developers with technical expertise in industries like energy, oil and gas, and data centers. We also expand geographically by placing commercial managers in key states. This dual focus ensures comprehensive national coverage and specialized client support.

Q: What are the key lessons from DIPREM’s 800+ projects in LATAM that now strengthen your value proposition in Mexico?

A: Listening closely to clients to co-create solutions is vital. Many innovations, like our proprietary access control software for energy projects, arise from client-specific needs. We also embed legal experts to manage local regulations, ensuring operational continuity and compliance from project start.

Q: How does DIPREM adapt its strategies and technologies to address the unique challenges of the mining and oil and gas sectors in Mexico?

A: We replicate proven models while tailoring them locally. For instance, we manage inspection services for major clients like Repsol in Peru and are deploying advanced contractor and document control platforms in Mexico’s mining sector. Many companies still rely on Excel for these processes, so we help them transition to secure, technology-enabled systems.

Regulatory differences and organizational culture are the main challenges. Legal frameworks vary, requiring local expertise to ensure compliance. Culturally, companies often resist outsourcing critical functions, managing them manually despite risks. Our role is to demonstrate outsourcing as a strategic investment that mitigates reputational, legal, and operational risks.

Q: How is DIPREM addressing the growing technical talent gap in Latin America?

A: We prioritize hiring and developing local talent by collaborating with clients to assess skill gaps and implementing targeted training programs certified under Mexico’s DC3 framework. When local talent is unavailable, we source from our LATAM-wide database. We also partner with universities to promote careers in high-demand fields like renewables, building future pipelines.

Q: What challenges arise when training personnel across DIPREM’s operational projects?

A: Resistance to change, especially in safety training, is common. We overcome this by building a strong safety culture alongside supervisors, clients, and workers. In Mexico, safety supervisors are required for every 10 contractors and act as knowledge multipliers. Our sensitization programs help workers understand that safety protects lives, not just fulfills compliance.

Clients who invest fully in our safety services have achieved zero accidents over periods of six to 12 months. Comparing the cost of accidents to preventive investments makes it clear that safety is a valuable, rather than costly, investment.

Q: How does DIPREM ensure precision and quality from project planning to execution, especially in a diverse market like Mexico?

A: We provide end-to-end technical oversight from day one, coordinated by our LATAM operations director and local teams. Continuous evaluation and upskilling ensure deployments meet technical, regulatory, and performance standards specific to the region and sector.

Q: How does DIPREM leverage digital tools to enhance project management, safety supervision, and training?

A: We have developed proprietary digital solutions, such as access control software integrating document verification and equipment compliance into an automated platform. Our supplier evaluation system combines legal, technical, and operational criteria. For example, at Electrificadora del Valle de México, we use DIPREM Academy’s virtual modules to train workers without interrupting operations, ensuring continuous upskilling aligned with regulatory and operational demands. Additionally, we pilot drone-based turbine inspections to reduce high-risk manual tasks, showing our commitment to technology-driven safety and efficiency.

Q: How does DIPREM handle cultural resistance to implementing technology in high-risk industries?

A: We position technology adoption as a strategic investment in safety and performance. By combining specialized personnel with digital tools like drones and automated audits, we reduce risks and improve efficiency. Demonstrating long-term gains helps clients overcome initial hesitation.

Q: How has DIPREM’s business model evolved over 20 years of operations?

A: Founded in Argentina, DIPREM has grown by focusing on client-centric, customized solutions rather than off-the-shelf services. Our agile, collaborative approach allowed us to transition from a service provider to a strategic partner, adapting to client needs and growing credibility across multiple regulated industries in LATAM.

DIPREM is a global company providing strategic and technological solutions for industrial, energy, and corporate sectors, ensuring compliance and operational excellence.