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Talent ROI: The New Success Metric in Mexico’s Labor Market
By Veronica Frisch - Fri, 12/05/2025 - 08:00
Moving toward a true talent ROI is about making a long-term commitment to your people and to the company you want to become, writes Veronica Frisch.
https://mexicobusiness.news/tag/bpo
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Atento México Expands Programs for Senior, Young Professionals
By Sofía Garduño - Thu, 09/18/2025 - 16:21
Atento México is expanding programs for senior and young professionals, promoting generational diversity through training and internal mobility.
Investing in Talent is Investing in the Future: Rosetta Stone
By Teresa De Alba - Mon, 06/09/2025 - 12:50
Communication has become the centerpiece of international competitiveness, says Yesid Polania, Head of Latin America and Caribbean, Rosetta Stone.
Transforming Customer Lifecycle With AI, Integrated Services
By Diego Valverde - Tue, 05/06/2025 - 10:10
AI adoption and automation will significantly transform the business landscape in Mexico and Latin America, says Concentrix’s José Antillón.
Atento Expands in Mexico with AI-Driven Insurance Solutions
By MBN Staff - Wed, 04/23/2025 - 11:07
Atento strengthens its Mexican presence with a digital transformation model for insurance, integrating AI, automation, and process optimization
Concentrix Bets on Mexico, Opens New Queretaro Hub
By Diego Valverde - Fri, 03/28/2025 - 11:25
Concentrix expands in Mexico with a new hub in Queretaro and the introduction of iX Hello, a Gen AI suite to enhance business productivity.
Why Nearshore Staffing Beats the BPO Model
By Pedro Barboglio - Wed, 01/08/2025 - 08:00
Nearshore staffing in Mexico is better than BPO in terms of staffing ratio, degree of control, and embedding culture. Pedro Barboglio explains.

Maximizing Google Cloud’s Power With Expertise, Support
By Diego Valverde - Mon, 12/09/2024 - 11:10
Cloud adoption in Mexico is booming as companies invest in AI and data to boost efficiency and competitiveness, says uCloud’s Blanca Serra.
Securing Critical Identities With Advanced Management Solutions
By Diego Valverde - Wed, 09/18/2024 - 10:25
Mexico is advancing its understanding and adoption of cybersecurity, but there is still a great deal to be done, says CyberArk’s Agustín Robles.
Customized BPO Solutions Help Optimize Financial Operations
By Diego Valverde - Wed, 07/31/2024 - 11:20
The ability to rapidly adapt is increasingly essential, especially in a market that continues to grow, says Mateo Corchuelo, CEO of Ten Ten