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The Most Valuable Customer Data Is Already in the Conversation
The Most Valuable Customer Data Is Already in the Conversation
By Thiago Goncalves - Tue, 09/08/2026 - 05:30
Analyzing customer conversations at scale via AI reveals operational friction to drive retention and business decisions, writes Thiago Goncalves.
https://mexicobusiness.news/tag/customer-loyalty
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How C-Suite Perception Gaps Damage Customer and Employee Loyalty
How C-Suite Perception Gaps Damage Customer and Employee Loyalty
By Matias Fernandez - Wed, 08/05/2026 - 07:30
Closing C-suite perception gaps and reducing operational friction boosts employee engagement and customer loyalty, writes Matías Fernández.
Consumer Trends Drive Retail Transformation
Consumer Trends Drive Retail Transformation
By Eliza Galeana - Mon, 07/27/2026 - 10:53
Mexico’s hosting of the FIFA World Cup reshaped consumer purchasing patterns. Starbucks Mexico is shifting its strategy toward customer experience.

Mexico Leads Latin American Embedded Finance Adoption
Mexico Leads Latin American Embedded Finance Adoption
By Duncan Randall - Thu, 07/16/2026 - 11:47
Eighty percent of Mexican firms prioritize integrated finance for growth, yet fraud risks and infrastructure limits hinder product scalability.
Fintech's Next Competitive Advantage Isn't AI. It's Memory
Fintech's Next Competitive Advantage Isn't AI. It's Memory
By Thiago Goncalves - Mon, 07/06/2026 - 06:00
Boost fintech loyalty by using conversational AI to preserve context across financial interactions, writes Thiago Goncalves.
How Mexico’s E-Commerce Market Is Shifting in 2026
How Mexico’s E-Commerce Market Is Shifting in 2026
By Patrick Lassauzet - Fri, 07/03/2026 - 06:30
Mexico is hitting a mature e-commerce era as buyers use AI for pricing, omnichannel paths, and AMVO delivery security, writes P.atrick Lassauzet.
Patient Experience: From Cleveland Clinic to Mexican Hospitals
Patient Experience: From Cleveland Clinic to Mexican Hospitals
By David Potes - Thu, 03/05/2026 - 06:00
Mexico's private hospitals must treat patient experience as strategic infrastructure to drive trust and revenue, writes David Potes.
ESG and Corporate Prestige: The New Currency of Value Creation
ESG and Corporate Prestige: The New Currency of Value Creation
By Jorge Humberto Lezama Brito - Wed, 11/26/2025 - 08:30
ESG is the new currency of prestige, with structured frameworks, measurable goals, and transparency driving value creation, writes Jorge Lezama.
Why Money Is an Echo of Value, Not the Business Goal
Why Money Is an Echo of Value, Not the Business Goal
By Javier García Iza - Thu, 11/20/2025 - 06:30
Follow the money, don't chase it: To achieve 'infinite marketing ROI,' focus on customer satisfaction and quality, writes Javier García Iza.
POS: From Payment Collection to Strategic Business Management
POS: From Payment Collection to Strategic Business Management
By Sergio Yhigal Villarruel - Mon, 11/10/2025 - 06:30
Intelligent POS transforms the checkout into a strategic asset, using data and embedded finance to drive EBITDA, writes Sergio Villarruel.
Retailers Brace for Profit Hit as Returns Rise During El Buen Fin
Retailers Brace for Profit Hit as Returns Rise During El Buen Fin
By MBN Staff - Thu, 11/06/2025 - 13:16
As El Buen Fin kicks off the year-end shopping season, rising return costs threaten retailers’ profits, with 16.9% of sales ending in returns.