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By Jorge Humberto Lezama Brito - Wed, 11/26/2025 - 08:30
ESG is the new currency of prestige, with structured frameworks, measurable goals, and transparency driving value creation, writes Jorge Lezama.
https://mexicobusiness.news/tag/customer-loyalty
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By Javier García Iza - Thu, 11/20/2025 - 06:30
Follow the money, don't chase it: To achieve 'infinite marketing ROI,' focus on customer satisfaction and quality, writes Javier García Iza.
By Sergio Yhigal Villarruel - Mon, 11/10/2025 - 06:30
Intelligent POS transforms the checkout into a strategic asset, using data and embedded finance to drive EBITDA, writes Sergio Villarruel.
By MBN Staff - Thu, 11/06/2025 - 13:16
As El Buen Fin kicks off the year-end shopping season, rising return costs threaten retailers’ profits, with 16.9% of sales ending in returns.
By Sergio Acevedo - Wed, 11/05/2025 - 09:00
Mexico's e-commerce success hinges on logistics, not sales, and mobile platforms like WhatsApp will lead the charge, writes Sergio Acevedo.
By Sergio Thome - Tue, 11/04/2025 - 07:00
The final weeks of the year are a valuable opportunity to set a retail brand apart from the rest. Technology can make it simpler, writes Sergio Thome.
By Mariana Allende - Thu, 10/16/2025 - 09:34
AI agents enhance client loyalty and provide Latin American businesses with the visibility they need to grow, says Zendesk’s Alan Schulte.
By Diego Valverde - Wed, 08/27/2025 - 09:15
Mexican consumers are looking for hyper-personalized interactions, with 83% expecting real-time, context-aware communication, says Infobip.
By Erick Diaz - Wed, 08/20/2025 - 07:00
A strong employee experience is the foundation of a great customer experience, leading to increased profitability and loyalty, writes Abraham Diaz.
By Pedro Alvarez - Mon, 06/30/2025 - 08:30
AI is enhancing personalized services, improving efficiency, and addressing fraud while navigating evolving regulations, writes Pedro Alvarez.
