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By Luis Fernando Pelayo - Wed, 12/17/2025 - 06:00
The e-commerce hurdle in Mexico is low financial literacy. Entrepreneurs must educate customers to ensure scalability, writes Luis Fernando Pelayo.
https://mexicobusiness.news/tag/customer-service
More Tech
By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
By MBN Staff - Fri, 11/14/2025 - 14:00
RJ Logistics adopted Rectangle’s tracking tech, achieving 95% coverage and 15-minute intervals, boosting real-time cross-border shipment visibility
By MBN Staff - Mon, 11/10/2025 - 16:11
Banorte is investing MX$741 million to expand its Monterrey contact center, creating 2,800 jobs and boosting its workforce to over 5,800.
By Pato Bichara - Thu, 11/06/2025 - 06:30
Pato Bichara highlights three AI integration models (Optimize, Accelerate, Transform) Latam business leaders can use to transform their operations.
By MBN Staff - Thu, 10/23/2025 - 07:45
Ahlstrom opens a new warehouse in Nuevo Leon to boost efficiency, speed deliveries, and strengthen service for filtration customers in Mexico.
By Hector Cobo - Fri, 10/17/2025 - 08:00
AI agents are transforming Mexico's banking and insurance sectors via automation, fraud prevention, and enhanced customer service, writes Héctor Cobo.
By Mariana Allende - Thu, 10/16/2025 - 09:34
AI agents enhance client loyalty and provide Latin American businesses with the visibility they need to grow, says Zendesk’s Alan Schulte.
By MBN Staff - Fri, 09/12/2025 - 13:00
Genesys to launch Mexico data center and roll out Agentic AI, boosting customer experience through advanced orchestration solutions
By Óscar Goytia - Wed, 08/27/2025 - 15:53
JAC Mexico partners with Iké Asistencia to provide full roadside support for all vehicles and improve customer service
