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By Sergio Acevedo - Thu, 07/23/2026 - 06:30
Conversational AI transforms business messaging in Mexico from a simple inbox into a scalable sales and service asset, writes Sergio Acevedo.
https://mexicobusiness.news/tag/customer-service
More AI, Cloud & Data
By Pedro Lete - Thu, 05/21/2026 - 07:00
As AI becomes an integral part of an organization’s technology stack, Pedro Lete explores the increasingly important role of the AI agent.
By Roberto Esparza - Fri, 05/08/2026 - 07:00
AI has transitioned from experimental to a strategic requirement for Latin American companies to boost performance, writes Roberto Esparza.
By Sergio Acevedo - Thu, 03/19/2026 - 08:00
SMEs in Mexico can leverage conversational commerce for 2026 sales growth, shifting from chat adoption to scaled execution, writes Sergio Acevedo.
By Luis Fernando Pelayo - Wed, 12/17/2025 - 06:00
The e-commerce hurdle in Mexico is low financial literacy. Entrepreneurs must educate customers to ensure scalability, writes Luis Fernando Pelayo.
By Jovanni Juárez - Mon, 12/08/2025 - 06:30
Customer-centricity demands listening to real-time customer signals and acting on the customer agenda to drive loyalty, writes Jovanni Juárez.
By MBN Staff - Fri, 11/14/2025 - 14:00
RJ Logistics adopted Rectangle’s tracking tech, achieving 95% coverage and 15-minute intervals, boosting real-time cross-border shipment visibility
By MBN Staff - Mon, 11/10/2025 - 16:11
Banorte is investing MX$741 million to expand its Monterrey contact center, creating 2,800 jobs and boosting its workforce to over 5,800.
By Pato Bichara - Thu, 11/06/2025 - 06:30
Pato Bichara highlights three AI integration models (Optimize, Accelerate, Transform) Latam business leaders can use to transform their operations.
By MBN Staff - Thu, 10/23/2025 - 07:45
Ahlstrom opens a new warehouse in Nuevo Leon to boost efficiency, speed deliveries, and strengthen service for filtration customers in Mexico.
By Hector Cobo - Fri, 10/17/2025 - 08:00
AI agents are transforming Mexico's banking and insurance sectors via automation, fraud prevention, and enhanced customer service, writes Héctor Cobo.
