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By Luis Fernando Pelayo - Wed, 12/17/2025 - 06:00
The e-commerce hurdle in Mexico is low financial literacy. Entrepreneurs must educate customers to ensure scalability, writes Luis Fernando Pelayo.
https://mexicobusiness.news/tag/customer-service
More AI, Cloud & Data
By Shelley Pursell - Fri, 06/20/2025 - 06:30
In the AI age, where outcomes are only as good as the data behind them, having dynamic information is a key differentiator, writes Shelley Pursell.
By Diego Valverde - Fri, 06/06/2025 - 10:45
Seventy-two percent of Mexican firms expect AI to transform their industries, putting Mexico ahead AI optimism in Latin America, says SAP.
By Adriana Alarcón - Thu, 04/24/2025 - 13:30
The future of logistics in Mexico is tied to both foreign and domestic investments, says Mainfreight’s country manager for Mexico, Fernando Ruiz.
By Elizabeth Zavaleta - Thu, 04/24/2025 - 08:30
AI agents are driving digital transformation in Mexico, boosting customer experience, marketing, and business efficiency, writes Elizabeth Zavaleta.
By Diego Valverde - Fri, 03/28/2025 - 11:25
Concentrix expands in Mexico with a new hub in Queretaro and the introduction of iX Hello, a Gen AI suite to enhance business productivity.
By Diego Valverde - Thu, 03/27/2025 - 10:10
Automation complements human touch, enhances processes, and ensures smooth AI-driven interactions, says Tony Suárez, CEO, ESMTCX
By Diego Valverde - Tue, 03/18/2025 - 11:23
Tailored and comprehensive solutions enable cost optimization while allying with global business goals, says SoftwareOne’s Laura Reyes
By Diego Valverde - Mon, 02/10/2025 - 11:40
Companies that do not implement AI will fall behind, losing competitiveness and profitability, says Franco Palacios, CEO and Co-Founder, CreAI.
By MBN Staff - Thu, 01/23/2025 - 16:04
MG Mexico has unveiled a customer service improvement plan after a viral incident involving a dissatisfied customer
