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By Francisco Álvarez - Tue, 01/06/2026 - 07:30
Improvisation no longer has a place in modern retail. Data and foot traffic analytics are vital for 2026 conversion, writes Francisco Álvarez.
https://mexicobusiness.news/tag/cx
More AI, Cloud & Data
By MBN Staff - Fri, 11/14/2025 - 09:50
Genesys opens a new AWS Cloud Region in Queretaro to boost AI, ensure data sovereignty, and expand customer experience services in Latin America.
By Mariana Allende - Thu, 10/16/2025 - 09:34
AI agents enhance client loyalty and provide Latin American businesses with the visibility they need to grow, says Zendesk’s Alan Schulte.
By Mariana Allende - Mon, 10/06/2025 - 13:11
Payments should flow seamlessly so no one even notices the complexity behind them, says Kushki’s Fernando López.
By MBN Staff - Fri, 09/12/2025 - 13:00
Genesys to launch Mexico data center and roll out Agentic AI, boosting customer experience through advanced orchestration solutions
By Diego Valverde - Wed, 08/27/2025 - 09:15
Mexican consumers are looking for hyper-personalized interactions, with 83% expecting real-time, context-aware communication, says Infobip.
By Erick Diaz - Wed, 08/20/2025 - 07:00
A strong employee experience is the foundation of a great customer experience, leading to increased profitability and loyalty, writes Abraham Diaz.
By Mariana Allende - Mon, 07/28/2025 - 09:54
AI-powered, secure, and personalized WhatsApp conversations can drive sales, loyalty, and efficiency, says Blip’s Thiago Goncalves.
By MBN Staff - Tue, 05/27/2025 - 16:23
Mexican retailers leverage AI in Hot Sale 2025 to enhance personalization, automate services, forecast demand, and boost customer satisfaction.
By MBN Staff - Wed, 04/23/2025 - 11:07
Atento strengthens its Mexican presence with a digital transformation model for insurance, integrating AI, automation, and process optimization
